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QUALITY MANAGEMENT
The concept of quality with
respect to customer satisfaction has been a hallmark of
our services,since the beginning. Our approach is to view
quality from a scientific perspective as far as possible.
The quality concepts, systems, strategies and tools find
their use in a variety of industries such as
manufacturing, engineering, IT and service organizations.
CGA has enabled a large number of organizations to develop
consistent and reliable quality indicators and cost
measurement techniques, utilizing today's quality
improvement opportunities, and institutionalize the skills
and techniques needed to address tomorrow's challenges.
All our interventions in the area of quality are proposed
and implemented on the basic belief and philosophy that
the focus of quality management has to be on
understanding, meeting and surpassing customer needs and
expectations.
PROACTIVE QUALITY STRATEGY AT CGA
Historically, quality has been associated with and driven
by product inspection or sorting functions. A large number
of quality management concepts and strategies that are
still widely practiced in the industry today are also
inspection-centred, aimed at detecting and correcting
problems, which already exist. Such a reactive strategy
emphasizes traditional loss accounting and data intensive
statistical inferences to justify action and is more
comforting to a decision maker, since action can be
justified based on historic physical observations. In
contrast, a proactive quality management and assurance
strategy is directed at problem prevention rather than
mere correction. Such a strategy leads to:
CGA provides a plethora of
quality tools that are used in executing both proactive
and reactive strategies. Many of these tools can also be
used in hybrid (proactive - reactive) modes. The tools
include qualitative - based tools requiring extensive
experience and judgment as well as quantitative tools
requiring large volumes of relevant data. Experience and
judgment are more critical when the tools are used in the
proactive mode because only limited amounts of hard data
are typically available. Hence a great deal of training
effort at CGA is now focused on online quality assessment
and tools such as statistical process control. Such
proactive quality concepts and strategies are compatible
with and necessary for success with 'agile manufacturing',
'concurrent or simultaneous engineering', 'manufacturing
flexibility' and 'just-in-time (JIT) production' concepts.
CGA has developed Quality Management Methods, which help
to define and adapt a quality improvement policy to tackle
the escalating challenges that are faced by businesses
today. One of the major challenges that confront industry
is how to build and maintain market share against ever
increasing demands for quality products and services at
lower costs. Various forces make this more challenging:-
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Worldwide increased
competition
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Influx of product ranges
with added features & growing complexity of products
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Customer awareness
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Growing reliance on high
technology
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Constantly increasing
overheads
CGA QUALITY INTERVENTIONS INCLUDE:
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Process Parameters
identification and Control
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Efficiency and Yield
Definitions and Measurement
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Defining of Norms and
Standards
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Machine Operation and
Maintenance Procedures
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Quality Audits and
Assurance
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Customer Satisfaction
Measurement
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Material / Work /
Information Flow
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Recording and Documentation
for ISO-9000 & ISO-14000
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Total Productive
Maintenance
ALL THE ABOVE IS ACHIEVED THROUGH CAREFULLY PLANNED AND
TAILORED IMPLEMENTATION STRATEGIES TO DEPLOY AND TRAIN ON
QUALITY TOOLS SUCH AS:
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